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Feel free to call us, or use the form below for direct inquiries.

Allegion Canada

1076 Lakeshore Road East

Mississauga, ON L5E 1E4

Hours of operation: Monday to Friday, 8:00 am EST - 5:30 pm EST

Contact Information

Customer Service / Order Management / Technical Services

Phone: 1-800-900-4734  

Fax: 1-800-209-4734  

TTY: 1-866-620-4011

Email: canada.customerservice@allegion.com

To process a warranty claim for a Schlage Residential product, please send the following:

1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
2. Mailing address: Must be a physical address and NOT P.O. box.
3. Telephone number.
4. Brief description of the issue, including approximate age of the lock.
5. Send to canada.customerservice@allegion.com (Canada)